Free doctor and pharmacist consultations at My Canadian Pharmacy

My Canadian Pharmacy has a reputation as one of the most reliable and affordable online pharmacies specializing in men’s health and ED drugs, though we offer a wide range of other products, too. Due to our long-established partnerships with the best suppliers, we can offer the most attractive rates to our customers, as well as sales, discounts, and coupons. However, great prices and high-quality drugs are not all that we offer – we pride ourselves on the experience and professionalism of our team of doctors and pharmacy technicians who work in My Canadian Pharmacy’s customer support department.

Official My Canadian Pharmacy contacts:


We receive a great number of requests and questions from our clients on a daily basis, and our customer support is available 24/7 to help, explain, and assist. We do not charge anything for such consultations, no matter how long they last, because here at My Canadian Pharmacy we place your health first. To give you an idea of the consultations and advice we provide, we sat down for a little Q&A with one of the doctors on our team, Janine.

Q.: How did you come to work for My Canadian Pharmacy?

A.:  My brother was suffering from erectile dysfunction but did not tell about it to anyone in the family for a long time, until his wife finally left him. He was distraught and shared his troubles with me, since I am a doctor, after all. I promised to help him find a solution, searched on the internet and browsed many pharmacy websites, looked at product pages for generic Viagra, Cialis, and so on. My brother’s budget was a bit limited, so the price of a drug was a factor, too. I was immediately attracted by the My Canadian Pharmacy page, so I contacted their customer support. I was impressed by their professionalism and eventually ordered some generic Viagra for my brother. For him, it was like a miracle cure – a long-standing issue just went away. But I was fascinated by the idea of helping people solve their sexual problems. I was looking for a new job at the time, so on the spur of a moment I sent my CV to My Canadian Pharmacy, and they offered me a job.

Q.: What do your daily duties include?

A.: Of course, communicating with clients takes up the bulk of our time. While most of our customers are regulars who don’t usually need to ask too many questions, it’s those who shop for the first time that contact the customer support most often. In many cases, they are men who are suffering from ED or PE but are not comfortable talking about it with their physician. Many of them do not have time to conduct a thorough search on the Internet – and this can be a good thing, since there are a lot of lies and dishonest sites around. So it’s not uncommon to spend an hour talking to a client.

Apart from that, I spend quite a lot of time working with the purchasing team – they negotiate with the suppliers on prices, but it is my task as a medical professional to find out all the details about the drugs we purchase, especially when a new drug or dosage appears on the market.

Finally, we conduct our own research of the market, follow the latest industry news, and sometimes write for the website, though My Canadian Pharmacy has dedicated medical writers, too.

Q.: You’ve said that My Canadian Pharmacy provides consultations free of charge. Do you think this expense is justified?

A.: Yes of course. I understand what you mean – most pharmacies only provide assistance to those who want to make an order and have trouble paying, for example. My Canadian Pharmacy is different – we want our customers to know that they have a doctor or a pharmacy technician they can really share their situation with, someone who will ask them about their prior medical history and recommend the best drug or dosage. And of course, when a client calls us to report some side effects (which is rare, but it does happen), we need to record that information for our internal statistics. If we see that a certain dosage has a higher prevalence of side effects, we will just pull it from our website. And it’s thanks to our customer support that a lot of customers come back to shop with us again and again.

Q.: Do you sometimes have to tell a client that they should not buy a drug?

A.: Sometimes. Of course, if I tell a client that a certain drug is not right for them, they may leave the website without purchasing anything. But their health is our priority. If a customer tells me he takes nitroglycerine for angina, I will have to tell him that he shouldn’t use Viagra or Cialis, that it’s dangerous (though now there is also Stendra, which is rather safe even for people who take nitrates). Sometimes I realize that a man wants to buy Viagra for recreational purposes, to impress girls after a party. In that case, I have to explain that it’s a bad idea.

Q.: This sounds like a hard job. Do you enjoy it?

A.: Yes, very much. Though the days are long, I get a feeling that I am really helping people. Sometimes they are just desperate, their relationships are destroyed by their ED issue, and Viagra can be a lifesaver. I think it’s wrong that ED or PE are not always seen as serious chronic conditions, as opposed to diabetes, for example. They can be very debilitating and we shouldn’t stigmatize them or make them taboo. They need to be discussed and treated, not joked about. Erectile dysfunction can destroy a man’s self-confidence. In this job, I feel I can give hope to people, and unlike most clinics, we do it for free.

Q.: What would you recommend to users to shop at an online pharmacy for the first time?

A.: Take your time to read and ask questions. Don’t make a rash choice based only on price. Be honest with the customer support technician about your prior medical history. And if I or any of my colleagues tell you to go see a physician and run some tests, do it! Sexual disorders are often a symptom of a serious underlying condition, such as heart disease. So when you call or write to the My Canadian Pharmacy support, don’t be embarrassed to ask all your questions, even if it takes an hour. This is what we are here for.